Last updated: 27 October 2026
The Regal Pet Co. is a brand of Trevalia Exim Pvt. Ltd. (“we”, “us”), Ambala, Haryana, India. We are committed to protecting your personal data. This Privacy Policy explains what we collect, why, who we share it with, and your rights, in line with India’s Digital Personal Data Protection Act, 2023 and other applicable laws.
Personal data we collect
- When you order: name, delivery and billing address, phone number, email address, and your order details.
- When you pay: payments are processed by Razorpay. We do not see or store your full card, UPI or bank details; we only receive a payment confirmation and reference.
- When you contact us: what you send us through the contact form, email, phone or WhatsApp.
- When you create an account: your login details and order history.
- When you browse: device and browser information and IP address needed to run and secure the site. With your consent, analytics data such as pages viewed and products added to cart (see “Cookies and analytics”).
How we use your data
- To process, deliver and track your orders, and handle returns, refunds and cancellations.
- To reply to your questions and provide customer support.
- To send order and delivery updates by email, SMS or WhatsApp.
- To keep the website secure and prevent fraud and spam.
- With your consent, to understand how visitors use the site so we can improve it.
- With your consent, to send offers and news about our products. You can opt out at any time.
- To meet our legal obligations, such as tax and accounting records.
Communication
We send messages about your orders (confirmation, dispatch, delivery) because they are needed to fulfil your purchase. Promotional messages by email, SMS, RCS or WhatsApp are sent only if you have agreed to receive them. You can opt out at any time by using the unsubscribe link, replying STOP, or emailing us.
Cookies and analytics
We use essential cookies to run the shop. With your consent, we use Google Analytics to measure visits and shopping activity (for example, which products are viewed and added to cart). Google Analytics is not loaded unless you accept analytics cookies, and you can change your choice at any time using the Cookie settings link at the bottom of every page. We do not use advertising cookies. Full details are in our Cookie Policy.
Who we share your data with
We do not sell your personal data. We share it only with service providers who help us run the shop, and only as much as they need:
- Razorpay, to process payments and refunds;
- courier and logistics partners, to deliver your order;
- our hosting provider (Hostinger), to host the website;
- Google, for analytics (only with your consent) and reCAPTCHA spam protection;
- government or law-enforcement authorities, when required by law.
How long we keep your data
We keep order and invoice records for as long as tax and accounting laws require. Other data, such as contact form messages, is kept only as long as needed to help you, and account data until you ask us to delete your account. Analytics data is kept in Google Analytics for up to 14 months.
How we protect your data
The website uses HTTPS encryption, payments are handled by a PCI-DSS compliant payment gateway, and access to customer data is limited to people who need it to serve you.
Your rights
You have the right to:
- know what personal data we hold about you and how it is used;
- correct or update inaccurate data;
- ask us to erase your data, unless we must keep it by law (for example, invoices);
- withdraw your consent at any time, including for analytics and promotional messages;
- nominate a person to exercise your rights in the event of your death or incapacity; and
- raise a grievance with us, and if it is not resolved, complain to the Data Protection Board of India.
To use any of these rights, email info@theregalpetco.com. We will respond as soon as possible and in any case within 30 days.
Children
Our products are for pets and our shop is intended for adults. We do not knowingly collect personal data from anyone under 18.
Grievance Officer
If you have a concern about your data or an order, please contact our Grievance Officer:
Grievance Officer, Trevalia Exim Pvt. Ltd., Ambala, Haryana, India
Email: info@theregalpetco.com · Phone: +91 740 401 3042 · WhatsApp: +91 740 401 3042
Monday to Saturday, 8 am – 6 pm
We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a new “Last updated” date. If a change affects how we use data you have consented to, we will ask for your consent again.